Privacy Policy: Nari Cleaning

This Privacy Policy outlines how Nari Group Pty Ltd (ACN 101 925 268), trading as Nari Cleaning, manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and ensuring that any personal information you provide to us is handled securely and transparently.


Collection and Use of Personal Information

We collect personal information that is reasonably necessary for our business operations and service delivery. This includes:

  • Your name, address, phone number, and email address;
  • Payment and billing information;
  • Information related to service requests or bookings;
  • Employment or contractor application details (e.g., resume, references, qualifications);
  • Any feedback, complaints, or customer service interactions;
  • Information you provide when engaging with us online, via email, social media, or over the phone.


You consent to our collection and use of this information when you:

  • Book a service or request a quote.
  • Contact us via phone, email, or website.
  • Apply for employment or a contractor role;
  • Subscribe to communications or newsletters;
  • Engage with us on social media or participate in promotions or surveys.


We also collect limited technical data, such as IP addresses and browser types, when you visit our website, which is used for security, analytics, and improving your experience.


Sensitive and Employment-Related Information

We may collect sensitive information (e.g., health details, criminal history) only when required and with your consent. Employee records are managed in accordance with legal obligations and kept strictly confidential.


Storage and Protection of Personal Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. This includes:

  • Secure digital storage with restricted access;
  • Password-protected systems and encrypted platforms;
  • Physical security for hard-copy files;
  • Regular reviews and security updates;
  • Secure disposal or de-identification of information no longer required.

While we strive to ensure the security of your data, please be aware that data transmission over the internet cannot be guaranteed to be 100% secure.


Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose it to trusted third parties such as:

  • IT and cloud service providers;
  • Marketing and communication platforms;
  • Professional advisors (e.g., legal, accounting);
  • Regulatory bodies, if legally required.

We may also use images or feedback for promotional purposes with your consent.

Some service providers may be located overseas. While we do not actively transfer personal data outside Australia, certain systems may store or process data in jurisdictions such as the United States, Canada, or New Zealand. By interacting with us, you consent to such overseas disclosures.


Cookies, Social Media, and Tracking

Our website may use cookies or similar technologies to collect data on how you use the site. This data is mostly anonymous and helps us improve site performance. You can manage cookie preferences through your browser settings. Information you share on our social media pages is subject to the terms and privacy policies of those platforms. Any public posts may be visible to others and may be shared or redistributed beyond our control.


Marketing and Communications

We may send you updates, service announcements, or promotional material if you’ve opted in or provided your details. You can unsubscribe at any time by following the opt-out instructions in the communication or by contacting us directly.


Accessing or Updating Your Information

You may request access to, or correction of, your personal information at any time. To do so, please contact us using the details below. We may ask for identification and provide access within 30 days unless an exception applies under the Privacy Act.

If we refuse access or correction, we will explain why and how you can appeal the decision.


Complaints or Concerns

If you believe we have breached your privacy or mishandled your information, please contact us. We take complaints seriously and aim to resolve all matters within 30 days. If you're unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
 https://www.oaic.gov.au/privacy/privacy-complaints


Contact Us

Email: info@naricleaning.co.au
Phone: 0430580001